You must be able to connect to the Internet for this kind of assistance to happen.
You will need to do three things:
- Download and install countED.
- Download and run on your PC a help program that will receive a connection from EDit Software. This help
program will display your Desktop to EDit Software and permit EDit Software to control your mouse so that
assistance can be given. Click on this link to download and run the help program.
You can save the help program to your desktop and run it from there OR you can run it directly during the
download. A dialog box will appear displaying an ID and a password. At this point your PC is ready for
EDit Software to assist you.
- After you have the above help program running, place a phone call to EDit
Software asking for online assistance. You will be asked for the ID and password displayed to you in the
last step. These values permit a connection to be made to your PC. No connection can be made to your PC
when the downloaded help program is NOT running. Each time the help program is rerun, a new password is
EDit Software will connect to your PC and explain answers to your countED questions by voice while
demonstrating countED on your Desktop.